RETURNS: New and unused products may be returned within 30 days of shipment. The items need to be in the original packaging and re-sellable as new. We reserve the right to charge up to a 10% re-stocking fee on returns based on the above requirements or we simply deduct the price of shipping the item to you. We do not want customers to buy several of the same style knife, chose one, then return the rest. If you do this we'll charge the full 10%. It's a lot of work for us and there are considerable credit card and shipping expenses for us. If you're a serial returner we reserve the right to stop selling to you.
Please note we do not offer exchanges.
To expedite your return, please include your name, address, and phone number. Please include the original packing list if possible. There is no need to contact us to get a return authorization. Simply get the knife back to us and we'll take care of it. Please allow 1 week to process the return once it arrives.
Finally, if you place an order and we process it and the order is canceled before we ship, we'll be happy to cancel the order for a flat $5 fee if the item has not left the building.
Send Returns to:
5980 Executive Dr. Suite D
Fitchburg, WI 53719