We do not have a bricks and mortar retail store. The website is the only way to purchase our goods.
To place an order please use our shopping cart. If this isn't possible please call 608-232-1137. We're busy shipping orders so we sometimes can't get to the phone to take orders for customers.
Need a knife or stone recommendation? Visit our forum! Our staff as well as many of our most knowledgeable customers will give you help and suggestions on what products will best fit your needs. Chefknivestogo Forum!
For product recommendations please email us at: firstname.lastname@example.org
For shipping issues or order issues contact us at: email@example.com
RETURNS: New and unused products may be returned within 30 days of shipment. The items need to be in the original packaging and re-sellable as new. We reserve the right to charge up to a 15% re-stocking fee on returns based on the above requirements or we may simply deduct the price of shipping the item to you. If the items are returned un-used and in the original package we DO NOT charge any fee.
Please note we do not offer exchanges.
To expedite your return, please include your name, address, and phone number. Please include the original packing list if possible. There is no need to contact us to get a return authorization. Simply get the knife back to us and we'll take care of it. Please allow 1 week to process the return once it arrives.
Finally, if you are a serial returner we reserve the right to refuse service.
Send Returns to:
5980 Executive Dr. Suite D
Fitchburg, WI 53719