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Send Returns and Exchanges To:
Chefknivestogo
2141 University Avenue
Madison, WI 53726
We do not have a physical store. Just the website.
You can reach us at 608-232-1137.
customercare@chefknivestogo.com
Return Policy:
Placing an order on our web site signifies that you agree to the following return conditions:
EXCHANGES: Please email us before you send an item back for an exchange. We will accept exchanges of unopened and unused knives, knife cases, sharpeners and small tools within 30 days of purchase. You will be responsible for shipping the item to us and we will charge you actual shipping for the new item to be sent back to you.
RETURNS: Please email us before you send an item back for a refund. Products may be returned within 30 days of shipment. Returns must be in brand new condition and have all the packaging and original contents included. No credit will be given for items returned after 30 days or not in NEW SALEABLE condition with all packing material included. There is a 10% restocking fee for returns within this time frame.
Shipping and handling will not be refunded unless we shipped an incorrect item or an error was made on our part. You are responsible for shipping charges for all returns.
Please include a copy of your invoice or packing slip.
Please clearly indicate the reason for your return.
Returns will not be processed without documentation including order number, address and reason for return.
There are no returns on Sirman Grills, Slicers or F Dick Sausage Stuffers.
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