Posted By: Bob Billson
- verified customerAt the beginning of November, I ordered the DMT Dia-Flat 95 Lapping Plate. It arrived very quickly, in good condition.
It was a month before I was able to try it on my new Norton waterstones (1000, 4000 and 8000). I was sharpening some very old Stanley bench plane irons. The Dia-Flat did a nice job of keeping the stones flat.
However, after a two-hour session, I noticed the center area Dia-Flat seemed to be wearing excessively. Never having used DMT's products before, I didn't know if this was normal or a defect.
On Christmas Eve, I emailed Mark with my concern and some close-up photos. I didn't expect a reply till after Christmas. Nonetheless, I heard back the same day! He didn't think I had a problem but suggested contacting DMT's Customer Care to see what they thought and possible warranty replacement.
I didn't hear back from DMT until after the holidays. Understandable. That was two days ago. Today UPS delivered a replacement Dia-Flat and return authorization for the old one.
As a first-time customer of both companies, all I can say is--wow! Thanks to both Mark at Chef Knives To Go and DMT for being so responive! Two thumbs up to both! I'd give more thumbs up but there's a hand limitation. :-)
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