By: Bob BillsonWestfield,NJ
At the beginning of November,I ordered the DMT Dia-Flat 95 Lapping Plate. It arrived very quickly,in good condition.0.3
It was a month before I was able to try it on my new Norton waterstones (1000,4000 and 8000). I was sharpening some very old Stanley bench plane irons. The Dia-Flat did a nice job of keeping the stones flat.
However,after a two-hour session,I noticed the center area Dia-Flat seemed to be wearing excessively. Never having used DMT’s products before,I didn’t know if this was normal or a defect.
On Christmas Eve,I emailed Mark with my concern and some close-up photos. I didn’t expect a reply till after Christmas. Nonetheless,I heard back the same day! He didn’t think I had a problem but suggested contacting DMT’s Customer Care to see what they thought and possible warranty replacement.
I didn’t hear back from DMT until after the holidays. Understandable. That was two days ago. Today UPS delivered a replacement Dia-Flat and return authorization for the old one.
As a first-time customer of both companies,all I can say is--wow! Thanks to both Mark at Chef Knives To Go and DMT for being so responive! Two thumbs up to both! I’d give more thumbs up but there’s a hand limitation. :-)